The warranty covers all products sold by Smoent through their official website.
Please check the quality of the products upon arrival and contact us if anything is out of the ordinary. For items damaged upon arrival, you must contact us within 2 weeks of receiving the product. Any other defects must be reported within 1 year.

What does the Standard Warranty Cover?

This warranty covers any defects (see below) to the product's form or finish during the warranty period. Smoent will exchange the affected product that proves defective because of structure or finish defects during the warranty period at no extra charge, and the defective product must be returned for replacement.

Please note that the warranty is non-transferable and only applies to the original end purchaser.

Our Standard Warranty does not cover wear and tear, misuse, or damage.

What is a defect?

A defect is a blemish to the product's finish, such as dents, discolouring, and hindering the product's usability. And it also applies to the malfunctioning or errors of the battery and its components.

What is not considered a defect? ​

Minor Blemishes
Damage resulting from abuse (drops)
Severe water damage
Installation failures (3rd party charging cable, incorrect assembly, etc.)
Daily wear and tear
Intentional modifications
Items not sold by us or authorized resellers
Items not manufactured by us
Misuse, mishandling of item
Theft or loss of the product

This warranty excludes normal depletion of consumable parts.

Our warranty applies to the following:

Our Standard Warranty only applies exclusively to products bought on the Smoent official website. Smoent products purchased elsewhere, such as an unauthorised re-seller, used condition, or second hand are not covered by Smoent’s Standard Warranty.

What to do?

Any warranty claims must go through the official channels by filling out a returns form and waiting for confirmation from Smoent. Any products that are received with no returns documentation will be destroyed.

To obtain warranty service, you must provide the following:​

Detailed reason for return
2 x Photos of the product and proposed problem
Our order number
A contact name with a phone number
Pack the items in the original packaging
Confirm shipping address

This warranty excludes gifts.