Shipping and Tracking

Smonet only support online purchases in the contiguous 48 states of the United States. Smonet has a wide range of smart home products, including smart door locks, water purifiers, swimming pool robots, lawn mowing robots, etc. Currently, it only supports delivery to the 48 contiguous states in the United States.

Please note that orders will not be processed or shipped on Saturdays, Sundays, or holidays.
*U.S. Regional Shipping Rules:

Shipping Method

Order Value

Shipping Time

Shipping Fee

Standard Shipping

Full $0 or more

3-7 Business Days



If your area is too remote, we will contact you via email/phone to pay for additional shipping costs.

How long does it take to process an order?

Please allow 1-2 business working days (excluding weekends and holidays) for your order to be processed for shipping. We make every effort to fulfill your orders as quickly as possible.

How can I confirm my order and get the tracking number?

Successfully placed orders will be confirmed to the email address submitted with the order details. If you do not receive an email, please check your junk and spam mailboxes or contact us for more information here.

You will receive another email with the tracking number and information once your package has been shipped out.

How can I change my order?

If you need to change your order or edit your details, please click here to contact us immediately.

We cannot change your order once it has been shipped out.

How do I check the status of my order?

Check your email with the tracking number for instructions on finding your order's status.

VAT and Customs

Are there any Taxes and Duties?

Custom duties are included for all of our shipping destinations.

VAT (Value Added Tax) is not included in the total purchase price.​

VAT (Value Added Tax) rates are subject to change. Consult your local tax authorities for the latest rates.